Terms and Conditions

Payment

All prices are listed in Australian Dollars (AUD) and all payments will be charged in Australian dollars regardless of what country you are buying from.

All payments are processed through PayPal. You don’t need a PayPal account to make your purchase. You have a choice to use your credit card (Visa or MasterCard only), debit visa card or your PayPal account if you have one. American Express & Discover cards are not accepted. When you purchase a product on www.michaeldolcemusic.com the actual payment is done through the PayPal website that is run on their server. This is the safest method to guard your information as we don’t handle the payment transaction and all credit card banking information is entered on PayPal’s highly secure website. We don’t see neither keep any of your banking/credit card information on our website or servers. All of these information are stored by PayPal. The only information we have access to is the address that you input yourself, your name, phone number; your credit card’s last 4 digits and expiration date.

Shipping & Returns

Shipping is 1-6 business days after processing of your order. Processing is up to 2 business days. We only process orders for shipping during the week. We use Australia Post for all our orders. We only ship during the week from Monday to Friday. Cut-off time for shipping is 10:00 AEST. Any orders between Friday 10:00 AEST and Sunday 24:00 will be shipped on the following Monday or Tuesday.

As soon as we have the shipping tracking number, we will email it to you as a link. Sometimes the tracking number did not fully make it’s way through the tracking system at the time you receive our “Your order shipped” email with the tracking link, so it may show as “Not found”. We have a tracking number even before the package is picked up from us, so check again the next day. For Friday orders it may be that although you have a tracking number but the package did not make it out, so check back on the following Monday evening. If it still does not show, feel free to contact us to check for you!

Returns

All items purchased from www.michaeldolcemusic.com are non-returnable.